Have you seen what the telecommunications company 3 is doing with user interaction? Their 3LiveShop offering is a great example of product innovation to deliver an innovative service. Through the new user-experience portal, they are taking the real and the virtual and blending them into an integrated experience.
I feel strongly that today’s on-line purchasing experience will morph in the next few years into this sort of blended approach. The reality is that all of us like face-to-face interaction. While it is true that Telepresence and similar systems give the potential of high-definiteion interaction, applying this interaction in a meaningful experience such as choosing a mobile phone, shopping, or having a product demonstrated makes it very very real. And useful. And time saving. And customer centric.
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